Privacy Policy

Privacy Statement

This Web site (the “Site”) is maintained by Eastern Auto Parts Warehouse. or one of its subsidiaries (“Eastern,” “us” or “we”). This Privacy Statement addresses Eastern’s practices regarding information collected from users of the Site and only addresses information collected directly through or from the Site – it does not address or govern any information gathering, use, or dissemination practices related to information collected from the user (referred to as “you” or “your”) other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media. For questions about this Privacy Statement, or to request this Privacy Statement in another format, please contact us at This Privacy Statement is incorporated into Eastern’s Terms and Conditions located at by reference, as if set forth fully therein, which must be reviewed and accepted by you.


Eastern collects, uses, and discloses personal information of its business contacts for business purposes only and consistent with applicable laws. Where Eastern discloses personal information to third parties, it does so for the same business purposes described below and, where appropriate, requires that such parties maintain its confidentiality and maintain appropriate systems and processes to ensure its security and protection.

We collect and use the following categories of personal information about you to manage our business relationship with you:

Category of Personal Information

Purpose for Collection

Registration information: In order to register as a Distributor (as defined in the Terms) and/or to access certain features of the Site, you may be required to provide additional personal information about you and/or your company such as your name, company name, email address and other relevant personal information in your registration profile in order to obtain registration or to provide goods, or both

To contact you from time to time for customer-related activities, to contact you for market research purposes or to provide you with marketing information we think would be of particular interest.

If you do not wish to provide such information to the Site, you may be unable to use certain features of the Site, register with the Site or obtain certain products from the Site.

You will have the option of not being contacted by Eastern and opting-out of such contacts by setting the appropriate option in your profile or unsubscribing to such correspondence.

Purchase and order information: contact information, together with purchase details, delivery details, payment details, and any communications we have received about your order or purchase

To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle recalls, returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you.

Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing address, bank account number and other bank account details

To accept payment from you, to check that the right person is using the right card or account, to meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy.

Information voluntarily provided: information knowingly provided in online forms, text message alerts, registration or membership forms, contest entries, surveys, e-mail, and other online avenues (including, without limitation, demographic and personal profile data such as names, postal and e-mail addresses, and phone numbers

This information may be may be added to Eastern’s databases and used for future calls and mailings regarding Site updates, new products and services, and upcoming events, for recordkeeping, editorial and feedback purposes, for marketing and promotional purposes, for statistical analysis of users’ behavior, for product development, to improve content, or to customize the content and layout of the Site.

Communications: communications we have with users, including through requests to contact customer service, sales, or Tech Support, feedback we receive from you, and the e-mail addresses used to communicate with Eastern via e-mail

To handle your requests and to contact you when necessary or requested, including to respond to your comments and questions and provide customer service.

Device information: the home server domain names, date and time of your visit, type of computer, the originating IP address, files downloaded, search engine used, operating system, type of Web browser for users of the Site, and aggregate and user-specific information regarding which pages a user accesses

Aggregate data on users’ home servers may be used for internal purposes, such as for recordkeeping, editorial and feedback purposes, marketing and promotional purposes, statistical analysis of users’ behavior, product development, content improvement, or to customize the content and layout of the Site.

Information automatically collected from your browser: when you use the Site, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site

We will use this information in an aggregated non-specific format for analytical and demographic purposes.

We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.

Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints and claims

To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves.

Eastern may place Internet “cookies” on your hard drive. Internet cookies are small amounts of data that contain a unique identifier that many web sites frequently send to your web browser to be stored on your computer’s hard drive in order to save data about you, such as your name, password, user-name, screen preferences, and the pages of a site you have viewed. When you revisit the Site, Eastern may recognize you by your Internet cookies and customize your experience accordingly. You may decline Internet cookies by using the appropriate feature of your Web browser software, if available.

Eastern may also use Web bugs to gather, store, and track certain information related to your visit to and activity on the Site. A Web “bug” is a file object, which can be a graphic image such as a transparent one pixel-by-one pixel graphics file, which is placed on a Web page or in an e-mail message to monitor user activity. A Web bug can gather, for example, the IP address of your computer, the time the Web page was viewed, and the type of browser used. When a user performs a search within the Site, Eastern may record information identifying the user or linking the user or to the search performed and recording information related to the search request.

Eastern may use Google Analytics or a similar service to gather, store, and track certain information related to your visit to and activity on the Site. When a user performs a search within the Site, Eastern may record information identifying the user or linking the user to the search performed and recording information related to the search request.

Without limiting the foregoing, Eastern has the right, but not the obligation, to monitor any and all communications posted to the Site, including through Distributor features and other general areas of the Site. Such voluntary information posted by you may be collected and used by Company in accordance with this Privacy Statement.


Except as provided herein, individually identifying personal information provided through the Site will not be sold or otherwise disclosed to third parties not affiliated with Eastern.

Personal information provided through the Site may be used and disclosed to other entities and/or business partners in the operation of the Site, including Eastern Distributors, in order to provide the products or services requested and for marketing and promotional purposes. Aggregate data on users’ home servers and individually identifying information, such as names, postal and e-mail addresses and phone numbers, may be provided to third parties such as marketing firms. Identifiable and non-identifiable user information and data may be disclosed or distributed to another party with which Eastern enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or to a third party pursuant to a subpoena, court order, or other form of legal process, in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or if determined by Eastern in its sole judgment that such disclosure or distribution is appropriate to protect the life, health, or property of Eastern or any other person or entity.

While Eastern may undertake efforts to see that any third party to which Eastern shares, rents, sells, or otherwise discloses personal information is under a contractual obligation to use the personal information solely for the purposes for which the information was disclosed, such third parties are independent third parties over which Eastern exercises no control. Eastern is not responsible for, and will not be liable for, the conduct, actions, omissions, or information handling or dissemination practices of third parties.


Eastern has implemented physical, electronic and procedural security features that are designed to prevent the unauthorized release of or access to personal information. Despite Eastern’s efforts to protect your personal information, the confidentiality of any communication or material transmitted to or from Eastern via this Site or via e-mail cannot be and is not guaranteed. You acknowledge that the technical processing and transmission of the Site content may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, Eastern is not responsible for the security of information transmitted via the Internet. Instead of communicating with Eastern via e-mail or the Internet, users can contact Eastern by regular mail at 355 S. Flowers Mill Rd., Langhorne, PA 19047.


The Site may also contain links to other sites or advertisements for or placed by third parties, including YouTube®, Twitter®, Facebook® and other social media sites, as well as sites that enable you to purchase products and services. If you access a third-party site from a link on this Site, any information you disclose on that site is not subject to this Privacy Statement. It is possible that these links may be used by third parties to collect personal or other information about you. Eastern is not responsible for the privacy practices of such Web sites, advertisers, or third parties or the content of such sites and it is your sole obligation to review and understand the privacy practices and policies of these other web sites. Eastern does not control these third parties’ use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other Web sites, advertisers and any third parties.


Except as necessary to obtain the products, services, or information requested, you may opt out of having your personal information, which has been voluntarily provided to Eastern through online forms, membership or registration forms and profiles, contest entries, surveys, e-mail, or other online avenues, prospectively retained by Eastern, used by Eastern for secondary purposes, or disclosed by Eastern to third parties, by contacting Eastern via postal mail, e-mail, or telephone at the addresses set out above. This provision does not apply to the collection of the type of Web browser of the user to the Site or to information provided or collected that does not meet the description in this Section 6


Under Age 13: We understand the need to protect children’s privacy online (we define “children” as minors younger than 13). We do not knowingly collect or use any personal information from children without verifiable parental consent. We do not knowingly allow children to register with us, communicate with us, or to use any of our online services. If it comes to our attention that we have unknowingly collected information from a child under the age of 13, we will take all reasonable measures to delete it as soon as possible and will not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please email us at

Under Age 18: Minors under 18 years of age may have the personal information that they provide to us deleted by sending an email to requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.


Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Eastern and the Site do not recognize DNT.


Upon your request via postal mail, e-mail, or telephone, Eastern will provide you with a summary of any personal information retained by Eastern that has been voluntarily provided by you to Eastern through online forms, registration forms, contest entries, surveys, e-mail, or another online avenue. You may modify, correct, change or update your personal information by contacting Eastern via postal mail, e-mail, or telephone at the addresses or numbers above.


Eastern may change this Privacy Statement at any time. Notice of any new or revised Privacy Statement, as well as the location of the new or revised statement, will be posted on the Site for at least twenty (20) days after the change. It is the obligation of users returning to the Site to learn of changes to the Privacy Statement since their last visit. Any change to this Privacy Statement shall be effective as to any user who has visited the Site before the change was made.


If you are a California resident, California Civil Code Section 1798.83 provides you with the right to request certain information regarding disclosure of your personal information to third parties for direct marketing purposes, including a description of the categories of personal information disclosed. In order to obtain such information, please email your request to

If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your personal information:

  • The right to request to know the categories or specific pieces of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may email us at  You also may designate an authorized agent to make a request for access on your behalf on our website at that link.
  • The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may email us at  You also may designate an authorized agent to make a request for deletion on your behalf on our website at that link.

When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address or other account information to help us verify your identity. We also may use a third-party verification provider to verify your identity.

The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.

We do not and will not sell your personal information to third parties.